FAQ

FAQ – Frequently Asked Questions

Welcome to the Moalie B2B FAQ page. Here you’ll find answers to common questions about our brand, products, and wholesale process. Don’t see your question? Please contact us.

1. What makes Moalie babywear unique?

Moalie offers premium, sustainable baby clothing made from natural materials such as merino wool and organic cotton. Our collections are designed with care in small batches and partially handmade in the Netherlands, ensuring exceptional quality and comfort for delicate baby skin.

2. How can I become a Moalie retailer?

To become a Moalie wholesale partner, please reach out via our contact form. We review all applications to ensure a good fit and will guide you through the onboarding process, including ordering, payment terms, and shipping.

3. What are your minimum order quantities?

Our minimum order quantities vary per product line and collection. Typically, we require minimums to maintain exclusivity and quality. Specific details will be provided once you contact us or through your assigned sales representative.

4. What are the payment terms for wholesale orders?

Payment terms depend on your retailer status and region. Commonly, we offer net 30 days or prepayment options. Details will be clarified during your onboarding or with your assigned agent.

5. Do you provide marketing materials and support?

Yes, we provide our retail partners with marketing assets including product images, brand guidelines, and promotional materials to help you showcase Moalie’s collections effectively.

6. Are your products certified sustainable?

Yes, Moalie products are made using sustainable and certified materials. Our merino wool is mulesing-free and sourced responsibly, and our organic cotton is certified to ensure the highest environmental and social standards.

7. How do you handle shipping and delivery?

We ship wholesale orders from the Netherlands with reliable logistics partners. Shipping times and costs vary by region and order size. We keep our retailers informed throughout the shipping process.

8. Can I visit your showroom or see products in person?

Yes, our collections can be viewed at our official showroom in Shanghai, managed by Marcalec, our distributor for Greater China. For European retailers, visits to our headquarters and warehouse can be arranged by appointment.

9. Who are your regional agents?

Moalie works with official agents including Tomzi Kids in the Netherlands and Roberto Musto in Italy. Contact them directly for localized support and orders. For other regions, please contact us to discuss partnership opportunities.